Shipping policy

Shipping Policy

At Avella Footwear, we believe comfort and quality go hand in hand.
That’s why we make shopping simple for you — with no extra costs or risk.

✅ Free shipping – You should only pay for a product that makes a difference. We cover the full shipping cost.
✅ Free exchanges – Wrong size? No problem. We’ll exchange it so you get the perfect fit.
✅ 100% satisfaction guarantee – You come first. We do everything to ensure a smooth experience.

We work with trusted delivery partners and handle every package with great care.
All orders are carefully checked before shipping.

Processing & Shipping

We process all orders as quickly as possible and ensure everything is packed correctly.

Order processing:
Orders are processed as soon as they are placed.
Each product is carefully inspected before shipping.

Handling time:
1–3 business days after order confirmation.

Shipping method:
We use reliable carriers to ensure safe delivery.

Delivery Times

We do everything we can to deliver your order as quickly as possible.

Estimated delivery time:
Typically 2–8 business days depending on location and circumstances.

Delays may occur due to factors outside our control.
During holidays or promotions, delivery times may be longer.

We appreciate your patience and always aim to deliver as quickly as possible.

Shipping Areas

We currently ship within the Netherlands and Belgium.

Tracking

Once your order has been shipped, you will receive an email with a tracking number.
Please note that it may take a few days for tracking updates to appear.

P.O. Boxes

We do not deliver to P.O. boxes.
Please make sure to provide a valid shipping address at checkout.

Customs & Fees

Avella Footwear is not responsible for customs duties, taxes, or import fees.
Any such charges are the responsibility of the customer.

Damages & Issues

Check upon delivery:
Please inspect your order immediately upon arrival.
If your item is damaged or incorrect: