FAQ

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We offer secure and convenient payment options so you can shop with confidence.

✔️ American Express
✔️ Apple Pay
✔️ Diners Club
✔️ Discover
✔️ Google Pay
✔️ Mastercard
✔️ Shop Pay
✔️ UnionPay
✔️ Visa

All payments are processed securely and encrypted for your protection.

2. Can I cancel or change my order?

We process orders quickly to ensure fast delivery.

If you need to cancel or update your order, please contact us as soon as possible at info@avella-footwear.com.

Once your order has been shipped, we’re unfortunately unable to make changes—but we’ll always do our best to help.

3. Why did I only receive part of my order?

To get your items to you faster, we may ship them separately.

If you’ve only received part of your order, don’t worry—the rest is on the way and will arrive shortly.

4. Where is my order? How can I track it?

As soon as your order ships, you’ll receive an email with your tracking details.

If you haven’t received tracking information within a few days, just reach out to us with your order number—we’ll be happy to help.

5. Do you offer a money-back guarantee?

Yes—we offer a 30-day money-back guarantee on all orders.

If you’re not completely satisfied, you can request a return through our Contact Page.

Return conditions:

  • Items must be returned in original condition and packaging
  • Return shipping costs are the responsibility of the customer

Once we receive and inspect your return, your refund will be processed within 10 business days to your original payment method.

6. How long does shipping take?

We process your order quickly and keep you updated every step of the way.

  • Handling time: 1–3 business days
  • Delivery time: 2–8 business days

This means your order typically arrives within 3–11 business days.

You’ll receive tracking updates so you can follow your order at all times.

7. Where do you ship?

We ship worldwide.

8. What if I have an issue with my order?

We’re here to help and always aim to find the best solution for you.

If something isn’t right, please contact us first at info@avella-footwear.com - we’ll take care of it quickly.

Filing a dispute or chargeback without contacting us first can delay the resolution process, and we truly want to solve any issue for you as fast as possible.